v.03  01/09/10

Contact Detail

819 High Road Goodmayes Essex IG3 8TD    Tel No: 020 8597 2515    Fax No: 020 8599 1687
Company Registration No: 1494855        Registered in England
Customer Service Manager: Mr Athol Burke

v.03  01/09/10

Contact Detail

819 High Road Goodmayes Essex IG3 8TD    Tel No: 020 8597 2515    Fax No: 020 8599 1687
Company Registration No: 1494855        Registered in England
Customer Service Manager: Mr Athol Burke

By asking us to quote for, arrange or handle your insurances, you are providing your informed agreement to these Terms of Business. We draw your particular attention to:

• The section headed ‘Use of personal data’ and specifically the paragraph explaining how ‘sensitive personal data’ will be used; and
• The section headed ‘Handling money’, which explains our terms for handling client money in a Non-Statutory Trust Client account

For your own benefit and protection, you should read these terms carefully. If you are unsure about any aspect of our Terms of Business or have any questions regarding our relationship with you, please contact us at the above address.

By asking us to quote for, arrange or handle your insurances, you are providing your informed agreement to these Terms of Business. We draw your particular attention to:

• The section headed ‘Use of personal data’ and specifically the paragraph explaining how ‘sensitive personal data’ will be used; and
• The section headed ‘Handling money’, which explains our terms for handling client money in a Non-Statutory Trust Client account

For your own benefit and protection, you should read these terms carefully. If you are unsure about any aspect of our Terms of Business or have any questions regarding our relationship with you, please contact us at the above address.

Bruce Burke & Co Limited is authorised and regulated by the Financial Services Authority (FSA).  
Our permitted business is introducing, advising, arranging, dealing as agent and assisting in the administration and performance of general insurance contracts.

You may check this on the FSA’s register by visiting the FSA website, www.fsa.gov.uk/pages/register or by contacting the FSA on 0845 606 1234. Our FSA Register number is 141800

Bruce Burke & Co Limited is authorised and regulated by the Financial Services Authority (FSA).  
Our permitted business is introducing, advising, arranging, dealing as agent and assisting in the administration and performance of general insurance contracts.

You may check this on the FSA’s register by visiting the FSA website, www.fsa.gov.uk/pages/register or by contacting the FSA on 0845 606 1234. Our FSA Register number is 141800

Our role is to advise you and, after we have assessed your needs, to make a suitable recommendation.

In providing our service, we may sometimes act as an agent of the insurer.  We will confirm the capacity in which we will act for you before undertaking any relevant transactions on your behalf.                                                                  

Our role is to advise you and make a suitable recommendation after we have assessed your needs.  In situations where we are able to arrange insurance for you but do not offer advice, we shall confirm the position to you in writing.   We will not in any circumstances act as an insurer nor guarantee or warrant the solvency of any insurer.

Personal insurances:

• We select motor & household insurance products from a range of insurers.

Commercial insurances:

• We select commercial insurance products from a range of insurers but, for certain products, we may only deal with a single insurer or select from a limited number of insurers.

Customers can ask for a list of insurers we deal with on these products.

Our role is to advise you and, after we have assessed your needs, to make a suitable recommendation.

In providing our service, we may sometimes act as an agent of the insurer.  We will confirm the capacity in which we will act for you before undertaking any relevant transactions on your behalf.                                                                  

Our role is to advise you and make a suitable recommendation after we have assessed your needs.  In situations where we are able to arrange insurance for you but do not offer advice, we shall confirm the position to you in writing.   We will not in any circumstances act as an insurer nor guarantee or warrant the solvency of any insurer.

Personal insurances:

• We select motor & household insurance products from a range of insurers.

Commercial insurances:

• We select commercial insurance products from a range of insurers but, for certain products, we may only deal with a single insurer or select from a limited number of insurers.

Customers can ask for a list of insurers we deal with on these products.

We aim to provide you with a high level of customer service at all times, but if you are not satisfied, contact us:

in writing...     Bruce Burke & Co Ltd 819 High Road Goodmayes Essex IG3 8TD
by phone...    Telephone 020 8597 2515
by email        nl_bburke@btconnect.com

When dealing with your complaint we will follow our complaint handling procedures, a summary of these procedures is available upon request. If you are still not satisfied, you may refer the matter to the Financial Ombudsman Service.

Access to the FOS is available for complainants coming within one of the following categories at the time we receive their complaint:

• Consumers (eg private individuals)
• Before 1st November 2009 - businesses with a group annual turnover of under £1 million
• From 1st November 2009 - businesses employing fewer than 10 persons and with a turnover or annual balance sheet total not exceeding €2 million
• Charities with an annual income of under £1 million
• Trustees of a trust with a net asset value of under £1 million

We are covered by the Financial Services Compensation Scheme (FSCS).  You may be entitled to compensation from the scheme if we cannot meet our obligations.  This depends on the type of business and the circumstances of the claim. If you are eligible to claim from the FSCS, compensation is available as follows:

• Insurance advising and arranging is covered for 90% of the claim, without any upper limit
• For compulsory classes of insurance (such as Third Party Motor or Employers Liability), insurance advising and arranging is covered for 100% of the claim without any upper limit

Further information about compensation scheme arrangements is available from the FSCS on 020 7892 7300 or www.fscs.org.uk.

We aim to provide you with a high level of customer service at all times, but if you are not satisfied, contact us:

in writing...     Bruce Burke & Co Ltd 819 High Road Goodmayes Essex IG3 8TD
by phone...    Telephone 020 8597 2515
by email        nl_bburke@btconnect.com

When dealing with your complaint we will follow our complaint handling procedures, a summary of these procedures is available upon request. If you are still not satisfied, you may refer the matter to the Financial Ombudsman Service.

Access to the FOS is available for complainants coming within one of the following categories at the time we receive their complaint:

• Consumers (eg private individuals)
• Before 1st November 2009 - businesses with a group annual turnover of under £1 million
• From 1st November 2009 - businesses employing fewer than 10 persons and with a turnover or annual balance sheet total not exceeding €2 million
• Charities with an annual income of under £1 million
• Trustees of a trust with a net asset value of under £1 million

We are covered by the Financial Services Compensation Scheme (FSCS).  You may be entitled to compensation from the scheme if we cannot meet our obligations.  This depends on the type of business and the circumstances of the claim. If you are eligible to claim from the FSCS, compensation is available as follows:

• Insurance advising and arranging is covered for 90% of the claim, without any upper limit
• For compulsory classes of insurance (such as Third Party Motor or Employers Liability), insurance advising and arranging is covered for 100% of the claim without any upper limit

Further information about compensation scheme arrangements is available from the FSCS on 020 7892 7300 or www.fscs.org.uk.

We normally receive commission from the insurers or product providers and make charges for handling your insurances as detailed below. 

You will receive a quotation which will tell you the total price to be paid, showing any fees, taxes and charges separately from the premium, before your insurance arrangements are concluded.                                                          

We also draw your attention to the sections headed ‘Cancellation of insurances’ and ‘Ending your relationship with us’.  Full commission disclosure is available to all commercial clients upon request.

We normally receive commission from the insurers or product providers and make charges for handling your insurances as detailed below. 

You will receive a quotation which will tell you the total price to be paid, showing any fees, taxes and charges separately from the premium, before your insurance arrangements are concluded.                                                          

We also draw your attention to the sections headed ‘Cancellation of insurances’ and ‘Ending your relationship with us’.  Full commission disclosure is available to all commercial clients upon request.

To make sure you get our best deal and to ascertain the most appropriate payment options for you and to protect you from fraud, some insurers use public and personal data from a variety of sources, including a credit reference agency and other organisations. The search will appear on your credit report whether or not your application proceeds.               

If you have any questions about this or any other matter, please do not hesitate to contact me.

To make sure you get our best deal and to ascertain the most appropriate payment options for you and to protect you from fraud, some insurers use public and personal data from a variety of sources, including a credit reference agency and other organisations. The search will appear on your credit report whether or not your application proceeds.               

If you have any questions about this or any other matter, please do not hesitate to contact me.

Our financial arrangements with most insurance companies are on a ‘Risk Transfer’ basis.  This means that we act as agents of the insurer in collecting premiums and handling refunds due to clients.  In these circumstances such monies are deemed to be held by the insurer(s) with which your insurance is arranged. 

You will be notified if Risk Transfer does not apply and such monies will then be held by us in a Non-Statutory Trust account pending payment.  The establishment of the Non-Statutory Trust account follows the rules which the FSA introduced to protect money held by authorised intermediaries.  However, you should be aware that, under the Non-Statutory Trust account rules, we are permitted to use such monies temporarily held to advance credit to clients generally. 

A copy of the Deed of Trust is available on request or may be inspected at our premises during normal office hours.  If you object to your money being held in a Non-Statutory Trust account, you should advise us immediately.  Otherwise, your agreement to pay the premium together with your acceptance of these Terms of Business will constitute your informed consent to our holding your money in a Non-Statutory Trust account.  Interest earned on monies held in such a Non-Statutory Trust account will be retained by us.

If we propose using another intermediary to help place your business, we will confirm this to you in good time before any arrangements are finalised. 

Our financial arrangements with most insurance companies are on a ‘Risk Transfer’ basis.  This means that we act as agents of the insurer in collecting premiums and handling refunds due to clients.  In these circumstances such monies are deemed to be held by the insurer(s) with which your insurance is arranged. 

You will be notified if Risk Transfer does not apply and such monies will then be held by us in a Non-Statutory Trust account pending payment.  The establishment of the Non-Statutory Trust account follows the rules which the FSA introduced to protect money held by authorised intermediaries.  However, you should be aware that, under the Non-Statutory Trust account rules, we are permitted to use such monies temporarily held to advance credit to clients generally. 

A copy of the Deed of Trust is available on request or may be inspected at our premises during normal office hours.  If you object to your money being held in a Non-Statutory Trust account, you should advise us immediately.  Otherwise, your agreement to pay the premium together with your acceptance of these Terms of Business will constitute your informed consent to our holding your money in a Non-Statutory Trust account.  Interest earned on monies held in such a Non-Statutory Trust account will be retained by us.

If we propose using another intermediary to help place your business, we will confirm this to you in good time before any arrangements are finalised. 

You should make any request for the cancellation of a policy in writing and any relevant certificate of insurance should be returned to us or to the insurer concerned.  In the event of cancellation, charges for our services will apply in accordance with the Tariff of Fees attached.  The terms of your policy may allow insurers to retain the premium in full or to charge short-period premiums in the event of cancellation before the policy expires. 

You should make any request for the cancellation of a policy in writing and any relevant certificate of insurance should be returned to us or to the insurer concerned.  In the event of cancellation, charges for our services will apply in accordance with the Tariff of Fees attached.  The terms of your policy may allow insurers to retain the premium in full or to charge short-period premiums in the event of cancellation before the policy expires. 

Subject to your immediate settlement of any outstanding premiums and fees, you may instruct us to stop acting for you and we will not impose a penalty.

Your instructions must be given in writing and will take effect from the date of receipt.

In circumstances where we feel we cannot continue providing services to you, we will give you a minimum of 7 days notice.

Unless otherwise agreed in writing, if our relationship ends, any transactions previously initiated will be completed according to these Terms of Business. You will be liable to pay for any transactions concluded prior to the end of our relationship and we will be entitled to retain commission received for conducting these transactions, together with all fees charged by us for services provided.

Subject to your immediate settlement of any outstanding premiums and fees, you may instruct us to stop acting for you and we will not impose a penalty.

Your instructions must be given in writing and will take effect from the date of receipt.

In circumstances where we feel we cannot continue providing services to you, we will give you a minimum of 7 days notice.

Unless otherwise agreed in writing, if our relationship ends, any transactions previously initiated will be completed according to these Terms of Business. You will be liable to pay for any transactions concluded prior to the end of our relationship and we will be entitled to retain commission received for conducting these transactions, together with all fees charged by us for services provided.

You are responsible for providing the complete and accurate information which insurers require in connection with any proposal for insurance cover.  This is particularly important before taking out a policy and at renewal, but it also applies throughout the life of a policy.  If you fail to disclose information, or misrepresent any fact which may influence the insurer’s decision to accept the risk or the terms offered, this could invalidate the policy and mean that claims may not be paid.  You must check all details on any proposal form or Statement of Facts and pay particular attention to any declaration you may be asked to sign.

It is important that you read all insurance documents issued to you and ensure that you are aware of the cover, limits and other terms that apply.  Particular attention must be paid to any warranties and conditions as failure to comply with them could invalidate your policy.

You must inform us immediately of any changes in circumstances which may affect the services provided by us or the cover provided by your policy.  If you are unsure about any matter, please contact us for guidance.

You are responsible for providing the complete and accurate information which insurers require in connection with any proposal for insurance cover.  This is particularly important before taking out a policy and at renewal, but it also applies throughout the life of a policy.  If you fail to disclose information, or misrepresent any fact which may influence the insurer’s decision to accept the risk or the terms offered, this could invalidate the policy and mean that claims may not be paid.  You must check all details on any proposal form or Statement of Facts and pay particular attention to any declaration you may be asked to sign.

It is important that you read all insurance documents issued to you and ensure that you are aware of the cover, limits and other terms that apply.  Particular attention must be paid to any warranties and conditions as failure to comply with them could invalidate your policy.

You must inform us immediately of any changes in circumstances which may affect the services provided by us or the cover provided by your policy.  If you are unsure about any matter, please contact us for guidance.

We will process any personal information we obtain in the course of providing our services to you in accordance with the Data Protection Act 1998. In administering your insurances it will be necessary for us to pass such information to insurers and other product or service providers which may also provide us with business and compliance support.

We may also disclose details to relevant parties, as necessary, to comply with regulatory or legal requirements.

Some of the details you may be asked to give us, such as information about offences or medical conditions, are defined by the Act as sensitive personal data. By giving us such information, you signify your consent to its being processed by us in arranging and administering your insurances.

Subject to certain exceptions, you will be entitled to have access to your personal and sensitive personal data for which you will be charged a fee of £10. If at any time you wish us, to cease processing any of the personal data or sensitive personal data we hold, or to cease contacting you about products and services, please write to Bruce Burke & Co Ltd, 819 High Road, Goodmayes, Essex IG3 8TD.
 

We will process any personal information we obtain in the course of providing our services to you in accordance with the Data Protection Act 1998. In administering your insurances it will be necessary for us to pass such information to insurers and other product or service providers which may also provide us with business and compliance support.

We may also disclose details to relevant parties, as necessary, to comply with regulatory or legal requirements.

Some of the details you may be asked to give us, such as information about offences or medical conditions, are defined by the Act as sensitive personal data. By giving us such information, you signify your consent to its being processed by us in arranging and administering your insurances.

Subject to certain exceptions, you will be entitled to have access to your personal and sensitive personal data for which you will be charged a fee of £10. If at any time you wish us, to cease processing any of the personal data or sensitive personal data we hold, or to cease contacting you about products and services, please write to Bruce Burke & Co Ltd, 819 High Road, Goodmayes, Essex IG3 8TD.
 

Occasions can arise where we, or one of our clients or product providers, may have a potential conflict of interest with business being transacted for you. If this happens, and we become aware that a potential conflict exists, we will write to you and obtain your consent before we carry out your instructions and we will detail the steps we will take to ensure fair treatment.

Occasions can arise where we, or one of our clients or product providers, may have a potential conflict of interest with business being transacted for you. If this happens, and we become aware that a potential conflict exists, we will write to you and obtain your consent before we carry out your instructions and we will detail the steps we will take to ensure fair treatment.

You should take note of the required procedures in the event of a claim, which will be explained in the policy documentation. Generally, insurers require immediate notification of a claim or circumstances which might lead to a claim. We will employ due care and skill if we act on your behalf in respect of a claim.

Terms of Business Appendix 1
Additional to the premium, the following scale of charges will apply                                           

Where policies sold at Nil or minimal commission a charge will be applied and will be included in our quotation. If necessary this will be discussed prior to conclusion of contract. Full commission disclosure is available to all commercial clients upon request.
                                                                                     
Where your policy is described as being on a "Minimum & Deposit basis" your insurer will not allow any refund and you are responsible for the entire premium. If instalments have been allowed you will need to carry on paying them until the account is settled, otherwise action can be taken to recover the debt.                     
                                    
Instalments Available For Motor & Household Only                                                                       
                                 

Direct Debit Charges                                                          
Interest and number of instalments vary according to insurer.
                
In some instances we may offer the use of a finance house if they are more competitive than the insurer and in these circumstances upto 2.5% commission can be attributable. 

You should take note of the required procedures in the event of a claim, which will be explained in the policy documentation. Generally, insurers require immediate notification of a claim or circumstances which might lead to a claim. We will employ due care and skill if we act on your behalf in respect of a claim.

Terms of Business Appendix 1
Additional to the premium, the following scale of charges will apply                                           

Where policies sold at Nil or minimal commission a charge will be applied and will be included in our quotation. If necessary this will be discussed prior to conclusion of contract. Full commission disclosure is available to all commercial clients upon request.
                                                                                     
Where your policy is described as being on a "Minimum & Deposit basis" your insurer will not allow any refund and you are responsible for the entire premium. If instalments have been allowed you will need to carry on paying them until the account is settled, otherwise action can be taken to recover the debt.                     
                                    
Instalments Available For Motor & Household Only                                                                       
                                 

Direct Debit Charges                                                          
Interest and number of instalments vary according to insurer.
                
In some instances we may offer the use of a finance house if they are more competitive than the insurer and in these circumstances upto 2.5% commission can be attributable.